Testimonials

Mansfield Sales & Service
4.9
Based on 283 reviews
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Cynthia Robertson
Cynthia Robertson
14:31 20 Jun 22
I have been using these guys since 2013 when I bought my house on Oak Island. The technicians as well as the office staff have always been super responsive; much appreciated when I have paying guests in my house, it’s 90 degrees outside and the AC... takes a break, which has happened more than I’d care to admit. I now have a service contract where they come twice a year to (hopefully) prevent those situations. It’s been much better since I started that 3-4 years ago!read more
Terry Baker
Terry Baker
13:50 20 Jun 22
The condensate drain system was out of plumb causing water to accumulate in the catch pan and it shut the system off as it was designed to do. Sean arrived very promptly and diagnosed the problem quickly.. Sean was very knowledgeable and repairs... were made in a timely manner. The System was returned to normal with minimum downtime. Excellent response, repair by Seanread more
Sondra Komada
Sondra Komada
12:54 20 Jun 22
We called on a 98 degree day and they were there in a couple hours. Great service! They are honest and knowledgeable. Thank you!
Michael DeMeglio
Michael DeMeglio
18:33 17 Jun 22
The folks at Mansfield are really fantastic. The have always been responsive and helpful when we need them and the technicians that come out to the house are extremely professional and do a great job explaining what is going on and what they've... needed to do. They set the bar very high in the HVAC industry. Keep up the great work.read more
Wendy Lawson
Wendy Lawson
13:24 24 May 22
Mansfield is set to install my new HVAC later this week and, true to form, my AC quit working Saturday night. So, I called and left a message Sunday morning asking for window units. They scheduled it quickly and they were brought and installed in... less than 20 minutes and Alec was very courteous. Looking forward to having a new and reliable HVAC this weekend!read more
Kristen Beaumont
Kristen Beaumont
15:05 21 Apr 22
Finally a team that does exactly what they say ! Better than expected service. Thank you all for your help !
Paul Harris
Paul Harris
14:07 07 Apr 22
Mansfield crew did an outstanding job installing my new HVAC system. I highly recommend this company for future service needs.
Greg Bowman
Greg Bowman
19:09 02 Apr 22
Our Hvac platform pulled away from the house in an emergency I contacted them and they came over immediately and remove the units as to not have the units fall from the side of the house and damage the house. They were there in just a few hours . I... was first impressed by this next I had a week to connect and get quotes the whole process was very simple straightforward and they turned out to have the best quote best service best availability and through the installation best process I’m hard to please sometimes but this was a very easy experience and even though the pain of a new system is never easy to swallow they made it as great as possible I highly recommend them on Oak Island thank you again Kenny Sean and the crew for being so quick and helpful.read more
John F Castranio
John F Castranio
14:28 31 Mar 22
As always, great service by Mansfield. Sean did a great job - even put up with supervision from the dogs. We had our spring maintenance visit.
Bekki Thomas
Bekki Thomas
19:39 17 Mar 22
Sean performed biannual maintenance of two systems and suggested some repairs. The repairs were done at this visit. They are very dependable and honest. We will use them for system replacements in the future as needed. Very professional employee... and company.read more
Howard Warner
Howard Warner
22:58 08 Feb 22
Our system was overheating the upstairs zone. The communication was great and the service tech identified and fixed the problem promptly and checked the system.
Jack Rhyne
Jack Rhyne
14:58 28 Jan 22
Have been using Matt's business or granddaddy's since he was in high school. Long time ! Air Handler heat went out during recent storm. Bill C came out to R&R system. Got part on order. Fixed system pronto ! Another job well done.
Robert Meyer
Robert Meyer
20:42 25 Jan 22
We called for service on our heat pump during the recent ice storm. John Gaddy the service tech was here within an hour and diagnosed and fixed the problem quickly. This is a very professional company. We will be using them for all of our future... HVAC needs.read more
Tammy Ricci
Tammy Ricci
15:58 14 Jan 22
I was very happy with their work and professionalism. There were a couple of delays due to some employees being out sick but I received phone calls regularly to keep me updated which I very much appreciated
Paul
Paul
14:36 12 Jan 22
Had a semi annual check up of my HVAC. Alec Bailey was the technician. I’m probably consider one of those annoying home owners who follows the tech around watching what their doing and asking an bunch of questions. Alec was professional and... answered all my questions. One part did require replacing and he had it on his truck. He also recommended that I use their filters for the Trane unit. I ordered 2 cases as I have 2 different size filters. The price per filter prices were less than Lowes and I have the ones designed for my system.read more
Jan Williams
Jan Williams
20:14 01 Dec 21
Great experience, all new system and duct work in a day! Super responsive, friendly team. Would recommend.
belinda hagler
belinda hagler
22:28 28 Oct 21
The service tech Taylor was very informative. He went right to work and fixed our problem promptly. Very good customer service. Will schedule our regular maintenance on our unit with Mansfield Electric. I highly recommend.
Becky Grizzle
Becky Grizzle
20:53 23 Oct 21
Mansfield on Oak Island has been great. John Gaddy does a great job. I hate for anything to go wrong cause they have to crawl under the house.
Henry Jurney
Henry Jurney
23:59 12 Oct 21
Technician was very knowledgeable, conscientious, and honest. He summarized findings of inspection and things I could do to make system run more efficiently. Very good experience!
Carol Trier
Carol Trier
22:32 05 Oct 21
We had an issue with our air conditioner. The technician came out was extremely polite and knowledgeable quickly helped resolve our problem. I would highly recommend them.
Doug Livolsi
Doug Livolsi
21:04 07 Sep 21
I called Mansfield for a outside condenser that was not working. They sent two guys out in an hour and replaced the damaged part in no time. Great guys.
Debbie Scholl
Debbie Scholl
11:59 07 Sep 21
I called on a holiday and a tech was my home within an hour. Very professional and friendly. Diagnosed the issue and repaired it quickly.
Alexis Ryan
Alexis Ryan
20:24 18 Aug 21
Called at 10 pm. AC was not cooling. Taylor showed up within 10 minutes. Diagnosed problem couldn’t fix because coil was iced over. We turned off system and he was back at 8:30 am . Coil was ok . Checked for leaks a slight leak but was taken care... of. Can’t say enough about the tech. Taylor was responsible and kind.read more
Rick Reynolds
Rick Reynolds
21:54 08 Aug 21
Mansfield proved to be efficient and courteous. They finished the job as quoted in a timely manner. We were impressed.
Janice Grubbs
Janice Grubbs
21:35 09 Jul 21
Alec was professional, knowledgeable and a really nice guy. This was our first experience with Mansfield Sales and Service and I won’t hesitate to use them again. Very pleased with the service.
Lisa Sellers
Lisa Sellers
15:47 30 Jun 21
The secretary that answered my call was very helpful and was quick to dispatch my service person.John, my service tech, was on time and very professional. He took the time to explain why my AC was leaking and fixed the problem quickly.
Michele Gore
Michele Gore
17:41 29 Jun 21
Great service at a reasonable price. John Graddy, the repairman, was very professional and helpful and even showed up early. Got our unit running in less than an hour. Highly recommend.
Gary Jarmon
Gary Jarmon
12:27 29 Jun 21
Sean and his partner tech showed on time. Done the necessary repair with no hesitation offered some pointers on how to prevent the problem from occurring again. Very pleased with the customer service and now have an annual service agreement.
Kathy Ray
Kathy Ray
14:18 19 Jun 21
Very prompt, professional and helpful.Will use this service again , and recommend them to friends and family.
Kayak
Kayak
00:43 14 Jun 21
Answered Facebook message quickly. Arrived on time Saturday. Diagnosis and repair done quickly. Great attitude!!
Andy Doty
Andy Doty
17:01 05 Jun 21
Our house was struck by lightning on 6-4-21 I called two companies the first one never returned my call. Mansfield’s salesman was here with in a hour. He told me he thought they could repair my system that it didn’t need replaced. He sent Sean out... and he had the a/c working in about 45 minutes. Bill was under $200. Great service and very professionalread more
Susanne Brooks
Susanne Brooks
20:17 01 Jun 21
Mansfield was able to come look at our Mitsubishi Mr. Slim units the same day as I called. Alec was prompt and courteous. After the initial visit, they called the dealer and it was determined that our model was out of date and needed to be... replaced. I received another call requesting to come back out to look at it and Trent was here in minutes. He gave his honest opinion which was greatly appreciated. If you need fast, honest service, call this company.read more
Linda Shields
Linda Shields
20:50 13 May 21
This was one of the WORST experiences I have had with a business. I received a quote for an hvac system. I spent weeks trying to get it scheduled. NO CALL BACK. My electrician was on hold. When I finally reached the office they took payment only to... call me back 15 minutes later to say they would not do the work. They did refund my payment but I passed on two other opportunities to get the installation done because I trusted the quote to do the work. And now I must get in line all over again with another company.Just not what I expected and very poor busines practice. I hope some competition comes to oak islandread more
JannYvette Bryd
JannYvette Bryd
12:50 12 May 21
First the owner Matt Mansfield is exceptional work with. I called slightly frantic finding out that the new home we were moving to had both HVAC systems that needed to be replaced.Working on a tight schedule after closing of new home and having... other contractors coming. We were worried how everyone can get their work done in a hot home. Matt assured us that it could be done and had one of his top guys Trent, out the very next day looking at what needed done. They scheduled work right after closing and we could not believe how efficient, such hard workers The guys were that came to the house that put the system in and all the new duct work. They carry only the top brands. We had gotten estimates from others that were lower grade brands and not as large as we needed for our home. Trent followed up with us by coming to the house making sure all the work was done to our satisfaction and checking out the system himself. We highly recommend Mansfield sales and service! Don’t even call any other guys just go straight to this company to get it done right, honest, and extremely fair price.read more
Tisha Holloway
Tisha Holloway
20:44 22 Apr 21
We called Mansfield Sales and service and they were out to check our HVAC system in less than 24 hours. From the scheduler to our repair technician John everyone was friendly, professional and right on time! Very knowledgeable and helpful. John even... took pictures and wrote information up to give to our insurance company.read more
Lynda Young
Lynda Young
18:54 12 Apr 21
Great work quick to find problem and repair. Very professional. Excellent company and tech. Have used them since coming to Oak Island over 10 years ago ....great company!
Gene Esser
Gene Esser
17:20 02 Mar 21
Very professional and on-time. Diagnosed the problem immediately and fixed. Checked to make sure everything worked. Very responsible priced. Would recommend for their HVAC maintenance.
Larry Donnelly
Larry Donnelly
16:04 15 Feb 21
Our technician was prompt, polite, and very knowledgeable. Quick to work and performed all tasks with care and professionalism.We appreciate the great service.
Lee Butzin
Lee Butzin
17:56 31 Jan 21
I have used Mansfield since about 1987. The most recent service was the installation of a new system, replacing The heat exchanger (1984) and the condenser (2000). The price was fair and the technicians competent. A couple of times the system... went down mid-summer and they arrived in a couple of hours. That is the kind of thing which builds loyalty.read more
Eddie Newcastle
Eddie Newcastle
02:02 13 Jan 21
The detail of professionalism carried out by the two technicians who came to my house was impressive. They greeted me with a smile, were wearing their mask, and remove the shoes upon entering my home. They were courteous, professional and... informative throughout their diagnostics and eventually the repair. Wonderful experienceread more
Cynthia Holiday
Cynthia Holiday
16:16 17 Dec 20
I was impressed from quote to completion. They go above and beyond to assure a happy experience at a great price. Trent and Charlene was responsive to questions and was able to complete final inspection even though I am out of town. A special thanks... to Trent for your professionalism and great customer service. I wouldn’t hesitate to recommend this company to anyone in need of their services.read more
Kathryn DeSilva
Kathryn DeSilva
15:25 11 Nov 20
We weren't sure if our thermostat issues were something we were doing incorrectly or a real issue for repair so we called for service. The response was friendly and professional every step of the way from the scheduling of the service to the actual... service call. We were treated so well and the service technician was great. He showed us how to calibrate the system properly to ensure we never screwed it up again!! We are very pleased our builder uses this company. They did a great job installing the system and supporting us as customers.read more
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