Based on 216 reviews
21:35 09 Jul 21
Alec was professional, knowledgeable and a really nice guy. This was our first experience with Mansfield Sales and Service and I won’t hesitate to use them again. Very pleased with the service.
15:47 30 Jun 21
The secretary that answered my call was very helpful and was quick to dispatch my service person.John, my service tech, was on time and very professional. He took the time to explain why my AC was leaking and fixed the problem quickly.
17:41 29 Jun 21
Great service at a reasonable price. John Graddy, the repairman, was very professional and helpful and even showed up early. Got our unit running in less than an hour. Highly recommend.
12:27 29 Jun 21
Sean and his partner tech showed on time. Done the necessary repair with no hesitation offered some pointers on how to prevent the problem from occurring again. Very pleased with the customer service and now have an annual service agreement.
14:18 19 Jun 21
Very prompt, professional and helpful.Will use this service again , and recommend them to friends and family.
00:43 14 Jun 21
Answered Facebook message quickly. Arrived on time Saturday. Diagnosis and repair done quickly. Great attitude!!
20:17 01 Jun 21
Mansfield was able to come look at our Mitsubishi Mr. Slim units the same day as I called. Alec was prompt and courteous. After the initial visit, they called the dealer and it was determined that our model was out of date and needed to be... replaced. I received another call requesting to come back out to look at it and Trent was here in minutes. He gave his honest opinion which was greatly appreciated. If you need fast, honest service, call this company.read more
20:50 13 May 21
This was one of the WORST experiences I have had with a business. I received a quote for an hvac system. I spent weeks trying to get it scheduled. NO CALL BACK. My electrician was on hold. When I finally reached the office they took payment only to... call me back 15 minutes later to say they would not do the work. They did refund my payment but I passed on two other opportunities to get the installation done because I trusted the quote to do the work. And now I must get in line all over again with another company.Just not what I expected and very poor busines practice. I hope some competition comes to oak islandread more
12:50 12 May 21
First the owner Matt Mansfield is exceptional work with. I called slightly frantic finding out that the new home we were moving to had both HVAC systems that needed to be replaced.Working on a tight schedule after closing of new home and having... other contractors coming. We were worried how everyone can get their work done in a hot home. Matt assured us that it could be done and had one of his top guys Trent, out the very next day looking at what needed done. They scheduled work right after closing and we could not believe how efficient, such hard workers The guys were that came to the house that put the system in and all the new duct work. They carry only the top brands. We had gotten estimates from others that were lower grade brands and not as large as we needed for our home. Trent followed up with us by coming to the house making sure all the work was done to our satisfaction and checking out the system himself. We highly recommend Mansfield sales and service! Don’t even call any other guys just go straight to this company to get it done right, honest, and extremely fair price.read more
20:44 22 Apr 21
We called Mansfield Sales and service and they were out to check our HVAC system in less than 24 hours. From the scheduler to our repair technician John everyone was friendly, professional and right on time! Very knowledgeable and helpful. John even... took pictures and wrote information up to give to our insurance company.read more
18:54 12 Apr 21
Great work quick to find problem and repair. Very professional. Excellent company and tech. Have used them since coming to Oak Island over 10 years ago ....great company!
17:20 02 Mar 21
Very professional and on-time. Diagnosed the problem immediately and fixed. Checked to make sure everything worked. Very responsible priced. Would recommend for their HVAC maintenance.
16:04 15 Feb 21
Our technician was prompt, polite, and very knowledgeable. Quick to work and performed all tasks with care and professionalism.We appreciate the great service.
17:56 31 Jan 21
I have used Mansfield since about 1987. The most recent service was the installation of a new system, replacing The heat exchanger (1984) and the condenser (2000). The price was fair and the technicians competent. A couple of times the system... went down mid-summer and they arrived in a couple of hours. That is the kind of thing which builds loyalty.read more
02:02 13 Jan 21
The detail of professionalism carried out by the two technicians who came to my house was impressive. They greeted me with a smile, were wearing their mask, and remove the shoes upon entering my home. They were courteous, professional and... informative throughout their diagnostics and eventually the repair. Wonderful experienceread more
16:16 17 Dec 20
I was impressed from quote to completion. They go above and beyond to assure a happy experience at a great price. Trent and Charlene was responsive to questions and was able to complete final inspection even though I am out of town. A special thanks... to Trent for your professionalism and great customer service. I wouldn’t hesitate to recommend this company to anyone in need of their services.read more
15:25 11 Nov 20
We weren't sure if our thermostat issues were something we were doing incorrectly or a real issue for repair so we called for service. The response was friendly and professional every step of the way from the scheduling of the service to the actual... service call. We were treated so well and the service technician was great. He showed us how to calibrate the system properly to ensure we never screwed it up again!! We are very pleased our builder uses this company. They did a great job installing the system and supporting us as customers.read more